ORDER PROCESSING

At Norielle's Closet, every order is carefully prepared to ensure the highest level of quality and accuracy.

Please allow 1–3 business days for order processing before shipment. Orders placed during weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation email including your tracking information.

ESTIMATED DELIVERY TIMES

Our average delivery timeframe is approximately 5–15 business days, depending on your location and local courier services.

We work with reliable international shipping partners to make sure your order arrives safely and efficiently.

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or high seasonal demand.

SHIPPING COSTS

Norielle's Closet proudly offers free shipping on all orders with no minimum purchase requirement.

There are no additional delivery charges at checkout — your order will be shipped directly to your address at no extra cost.

HOW TO PLACE AN ORDER

Ordering from Norielle's Closet is simple:

1. Select your favorite products and add them to your cart.
2. Continue to checkout and confirm your shipping information.
3. Complete your payment securely through our SSL-encrypted checkout system.
4. Receive an order confirmation email once your purchase has been successfully placed.

SHIPPING DELAYS & PRODUCT AVAILABILITY

While we always aim to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• High order volumes
• Customs inspections
• International shipping disruptions
• Carrier-related delays
• Public holidays or severe weather conditions

Our support team will keep you informed if any significant delay affects your order.

CUSTOMER SUPPORT

For questions regarding your shipment, delivery updates, or urgent assistance, please contact our customer support team:

Email: info@noriellescloset.com

We are always happy to help.

SHIPPING INSURANCE POLICY

To provide additional peace of mind, Norielle's Closet offers optional Shipping Insurance during checkout.

With Shipping Insurance, your order is protected against certain shipping-related issues.

WHAT IS COVERED

Lost Packages

If your package is confirmed lost during transit or never arrives, we will arrange a replacement order at no additional cost.

Damaged Deliveries

If your order arrives visibly damaged or opened, we may replace the affected items free of charge after reviewing the claim.

HOW TO FILE A CLAIM

If an issue occurs, please contact our support team within 7 days of the delivery date or expected delivery date.

Email: info@noriellescloset.com

Please include:

• Your order number
• Tracking information
• Clear photos of the damaged package or items (if applicable)

Once approved, we will process a replacement as quickly as possible.

EXCLUSIONS

Shipping Insurance does not cover:

• Incorrect or incomplete shipping information entered by the customer
• Packages marked as delivered by the carrier but lost, stolen, or taken by a third party afterward
• Delays caused by customs procedures or shipping carriers

If you have any questions regarding this Shipping Policy, please feel free to contact us at info@noriellescloset.com.