Refund Policy
By placing an order with Norielle's Closet, you confirm that you have read, understood, and accepted the terms outlined in this Return & Refund Policy.
By completing your purchase, you acknowledge that:
- You agree to our return eligibility conditions and timelines.
- You understand and accept the return procedure described below.
- In the event of a payment dispute or chargeback, this policy together with all order records, tracking information, and communication history may be used as supporting evidence.
RETURNS
If you are not fully satisfied with your purchase, eligible products may be returned within 30 days after delivery, subject to the conditions below.
Return Conditions
To qualify for a return:
- Items must be unused, unworn, and unwashed.
- Products must be returned in their original packaging and original condition.
- Only standard product inspection and handling are permitted.
- Customers are responsible for all return shipping expenses and handling costs.
Once your return has been received and inspected, processing may take up to 7 business days.
Norielle's Closet reserves the right to refuse returns if products show signs of damage, misuse, excessive wear, or unauthorized alterations.
HOW TO REQUEST A RETURN
To start a return request, please contact us within 30 days of receiving your order.
Email: info@noriellescloset.com
Please include:
- Your order number
- Reason for the return
- Photos of the item if damaged or defective
- Your full name and shipping address
After reviewing your request, we will provide detailed return instructions.
Please do not return items without prior authorization, as unauthorized returns may not be accepted.
We strongly recommend using a tracked shipping service and keeping your proof of shipment until your return has been completed.
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged, faulty, or defective, please contact us within 48 hours of delivery at info@noriellescloset.com.
Please provide:
- Your order number
- A short explanation of the issue
- Clear photos or video evidence showing the defect
After verification, we may offer:
- A replacement item
- A partial or full refund
- Another suitable resolution depending on the situation
In some cases, returning the defective product may not be necessary.
Replacement orders are generally processed within 7–14 business days.
LOST, RETURNED, OR UNCLAIMED PACKAGES
If your package is lost during transit, contact our support team as soon as possible with your tracking details and order number.
We will work with the shipping carrier to investigate the issue and determine an appropriate solution.
If a package is:
- Refused upon delivery
- Unclaimed
- Returned because of an incorrect or incomplete shipping address provided by the customer
A deduction of $35 CAD may be applied to cover shipping and administrative costs.
ORDER CANCELLATIONS
Customers may request an order cancellation before shipment by emailing info@noriellescloset.com.
Once an order has been shipped, cancellation is no longer possible. In this case, the order must be returned after delivery according to our return process.
Return shipping costs remain the responsibility of the customer.
PAYMENT DISPUTES & CHARGEBACKS
If you experience any issue with your order, we encourage you to contact us directly before opening a dispute or chargeback.
Our team is committed to finding a fair and timely solution.
If a chargeback is initiated, Norielle's Closet may provide supporting evidence to the payment provider, including:
- Order confirmations
- Shipment tracking information
- Communication history
- Product photos or proof of delivery
Opening a chargeback without first contacting our support team may delay the resolution process and affect future purchases.
IMPORTANT INFORMATION
- Returns must be shipped to our designated international return facility at the customer’s expense.
- We are not responsible for delays caused by customs or shipping carriers.
- Hygiene-sensitive or used products cannot be returned.
- Return shipping fees are non-refundable unless otherwise stated.
CONTACT US
If you have any questions regarding this Return & Refund Policy, please contact our support team:
Norielle's Closet
Email: info@noriellescloset.com
We are always happy to assist you.